Terms of Service

Account means a registered account with Reo.

Administrator means a Staff User the Customer authorises to administer the Account, manage Users and their access.

Reo means the “Reo” construction site-management platform we own and operate — the web app and the iOS app.

Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales, Australia.

Confidential Information means non-public information disclosed by one party to the other that is marked or would reasonably be understood to be confidential, including personal information; it excludes information that is or becomes public through no fault of the receiving party, or that the receiving party already lawfully held.

Contractor means a business engaged by the Customer to perform work on a Project.

Customer means the business the Reo subscription is licensed to for managing Projects (your organisation).

Fee means any fee we charge for access to and use of Reo, including the Subscription Fee.

GST means has the meaning in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Intellectual Property means all copyright, trade marks, designs, patents, source and object code, know-how, and other rights of a like nature, whether registered or not.

Payment Gateway means Stripe, or another payment processor we may use to collect Fees.

Privacy Policy means our privacy policy at /privacy, as updated from time to time.

Privacy Act means the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Project means a construction project created under a Customer’s Account.

Staff User means an individual the Customer authorises to access its Account (e.g. office or management staff).

Subscription Fee means the Fee charged in advance on a recurring basis according to the Subscription Level.

Subscription Level means the plan a Customer subscribes to, with the features and limits described on the Site or within Reo.

User means any registered user of Reo, including the Customer, Staff Users, Contractors and Workers.

User Data means information, documents and materials a User enters or uploads into Reo, but not derived analytics or insights.

Worker means an employee or independent contractor of a Contractor who performs work on a Project.

• The licence granted under these Terms continues until it is terminated under these Terms.
• You agree all use of Reo is subject to these Terms, and you must stop using Reo if you can no longer agree to them.
• We may suspend an Account or restrict a User’s access if they breach these Terms.

Accounts

• You need an Account to use Reo, and must give accurate, complete information and keep it current.
• You’re responsible for keeping your login secure and for activity under your Account, and must tell us promptly of any unauthorised access.

Staff Users & Administrators

• The Customer may invite Staff Users and appoint one or more Administrators to authorise Users and manage their access permissions.
• The Customer is responsible for the conduct of every User it (or its Administrator) authorises, each of whom must comply with these Terms.

Workers & site inductions

• A Contractor is primarily responsible for adding and managing its Workers, and for sharing any induction link only with its Workers.
• As a condition of working on a Project’s site, a Worker may be required to complete the site induction and check in by scanning the relevant QR code. The Customer (the business operating the site) is responsible for collecting that information lawfully — see the Privacy Policy.

Projects & features

• The core of Reo is creating and managing Projects. The Customer controls its Projects, including archiving them — which may affect access for connected Users.
• We provide the features made available within Reo from time to time, and may add, change or remove features (see Software-as-a-Service below).
• Any templates, checklists or standard documents we provide are general — you must review them for suitability for your circumstances, and we’re not responsible for loss arising from relying on them.

• Subscription Fee. Where a plan is paid, the Subscription Fee is payable in advance for the billing period you choose (e.g. monthly or annual), according to your Subscription Level. Any free trial or promotion may affect what you pay.
• Auto-renewal. Paid subscriptions renew automatically at the end of each period for a further period of the same length, on the same terms, until you cancel. Cancelling stops future renewals; you keep access until the end of the current period.
• Changes to Fees. We may change Fees or introduce new ones on reasonable written notice; changes take effect from your next billing period. If you don’t accept a change, you may cancel.
• Payment, currency & GST. Fees are charged via the Payment Gateway (Stripe), in Australian dollars, and are inclusive of GST unless stated otherwise. We’ll provide a tax invoice for payments.
• Refunds. Fees already paid are non-refundable except where required by law or as we agree at our discretion.
• Late payment. If Fees aren’t paid, we may suspend the Account; if they remain overdue for 28 days, we may terminate it. We’re not liable for loss of access caused by a valid suspension or termination for non-payment.

• We treat User Data as Confidential Information, but you’re responsible for how Users you authorise handle it.
• By uploading User Data (which may include personal information), you accept it may be visible to other Users on the relevant Project — especially the Customer and its Staff Users.
• You warrant you have the right to upload any User Data about an individual, including any consent required. We’re not responsible for another User’s use of personal information within Reo.
• You’re responsible for the accuracy, quality and legality of your User Data, and you indemnify us for loss arising from data you upload that is unlawful or knowingly false.
• You grant us a worldwide, royalty-free licence to host, store, process and display your User Data for the purpose of providing Reo. We won’t otherwise access or use it except to provide support, or where required by law.
• We may suspend access to User Data we reasonably consider unlawful or objectionable, and may delete User Data after these Terms end.

• We grant you a limited, non-exclusive, non-transferable, revocable licence to use Reo while these Terms apply.
• We (and our licensors) own Reo — its software, design, and the Reo name and branding. You must not copy, modify, reverse-engineer, or create derivative works from it, except as allowed by law.
• You keep ownership of your User Data. Any feedback, suggestions or feature requests you give us may be used by us without restriction or obligation to you.

• Software-as-a-Service. Reo is hosted and managed by us and accessed over the internet; it isn’t installed locally and there’s no back-end access. We may upgrade, maintain, back up, change, add or remove features.
• Support. We provide reasonable support; we may charge for non-standard support requests agreed in advance.
• Availability. We aim to keep Reo available but don’t guarantee it will be uninterrupted or error-free. It depends on third parties (e.g. internet and hosting providers) we don’t control, and we’re not liable for resulting interruptions.
• Acceptable use. You must use Reo only for lawful purposes and not for anything unlawful, abusive, or otherwise unreasonable. We may terminate access for breach.

• We handle personal information under the Privacy Act and our Privacy Policy. Our Privacy Policy doesn’t cover how the Customer handles personal information — the Customer is responsible for its own privacy obligations.
• We take reasonable steps to secure Reo and store and transmit data to accepted industry standards. You must not do anything to compromise the security of our systems.

• You use Reo at your own risk. Apart from guarantees that can’t be excluded by law, Reo is provided “as is” and “as available”, and we make no guarantee you’ll achieve particular results.
• We’re not responsible for the conduct of any User.
• To the maximum extent permitted by law, and subject to the Australian Consumer Law section above, we are not liable for any indirect, incidental or consequential loss, or for loss of profits, revenue, goodwill or data. Our total liability in connection with these Terms or Reo is limited to the amount you paid us for the service in the 12 months before the claim, or AUD $100 if the service was free.
• You indemnify us for loss we reasonably incur arising from your breach of these Terms, your misuse of Reo, or your unlawful collection or use of others’ information through Reo, except to the extent we caused it.

• You may cancel for convenience at any time; access continues to the end of your current billing period. Contractors and Workers may leave by deleting their Account.
• Either party may terminate for cause on written notice if the other materially breaches these Terms and doesn’t remedy it within 15 Business Days (or the breach can’t be remedied).
• On termination your right to use Reo ends; the Customer’s shared records remain with the Customer unless deleted, and we handle data as described in the Privacy Policy. Termination doesn’t affect rights that accrued beforehand.

• Changes to these Terms. We may update these Terms; we’ll change the “last updated” date and make material changes clear in the app. Continuing to use Reo after a change takes effect means you accept it.
• Notices. Notices may be given electronically to the contact details you’ve provided; keep them current.
• Assignment. You can’t assign these Terms without our consent (not unreasonably withheld); we may assign ours on notice, e.g. in a sale or reorganisation of the business.
• Governing law. These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
• Other. If any part is unenforceable, the rest still applies. A right is only waived in writing. The parties are not in a partnership or joint venture. These Terms, with the Privacy Policy, are the entire agreement about Reo.